Start with the person calling you. Their garage door won't close, or they're locked out of the house, and they need someone now. When they reach your number, we answer in your business name and ask who's calling and how we can help. If what they say matches one of your priority words, your phone rings right away, in or out of business hours.
Everyone else hears a short choice: press 1 to connect and get text messages about their inquiry, or press 2 to connect without them. Robocallers don't press anything, so their calls end there. When you pick up, you hear the caller's name and what they need, then a beep, then the caller. Miss it on Pro and they can leave a voicemail, and the transcript comes to your email. On Receptionist the AI receptionist answers instead, though priority calls and saved contacts still go to voicemail.
Each card lists the calls in that trade that can't wait, or the ones to return first, and the words that go with them.
Priority Passthrough lets customers who say one of your selected priority words ring straight through to you, regardless of the time of day. Every account has these priority words: urgent emergency help asap right now today. On this page, 7 of the 21 trades also come with defaults of their own, listed on their cards. You can add up to 20 of your own in the dashboard, and the trade defaults stay on.
When a caller says one, the call skips the text question and rings you right away, for up to 40 seconds, in or out of business hours, on every plan.
Add only words that mean a call can't wait. On Receptionist, a missed priority call goes to voicemail instead of the AI receptionist.
In-home repair of major household appliances: refrigerators, freezers, ovens, ranges, cooktops, microwaves, dishwashers, washers, dryers, garbage disposals, and built-in ice makers.
Auto glass repair and replacement: windshield chip and crack repair, full windshield replacement, side window replacement, rear window replacement, sunroof glass, ADAS recalibration (lane departure cameras), and mobile service that comes to home or work.
Residential carpet, rug, upholstery, and tile/grout cleaning: steam extraction, dry cleaning, pet stain and odor treatment, scotchgard, area rug cleaning, mattress cleaning, and post-flood / water-damage cleanup.
Chimney inspection, cleaning, and repair: Level 1/2/3 inspections, creosote removal, masonry repair, crown repair, cap install, liner repair and relining, dryer vent cleaning, and wood stove and pellet stove service.
Water, fire, smoke, and mold damage restoration: emergency water extraction, structural drying, dehumidification, mold remediation, smoke and soot removal, content cleaning, sewage cleanup (Cat 3), and reconstruction (drywall, flooring, paint after damage).
Dryer vent cleaning, air duct cleaning, HVAC system sanitization, dryer vent repair and rerouting, bird/animal nest removal from vents, and indoor air quality (IAQ) improvements.
Residential garage door service: broken springs, snapped cables, opener repair and replacement, panel and section replacement, off-track doors, weather seal replacement, smart opener installs, and new door installs.
Small-job home repair and improvement: single-day or single-visit work.
Residential cleaning service: recurring (weekly, bi-weekly, monthly), one-time deep cleans, move-in / move-out cleans, post-construction cleanup, and Airbnb / short-term rental turnovers.
Residential and light commercial junk removal: single-item pickups (mattress, couch, fridge), full-house cleanouts, eviction cleanouts, estate cleanouts, basement / attic / garage clear-outs, hot tub removal, hoarding cleanup, and donation / recycling sorting.
Residential lawn care and landscaping: weekly mowing, edging, trimming, fertilization, weed control, aeration, overseeding, mulch installation, planting (trees, shrubs, perennials), bed maintenance, leaf cleanup, and full landscape design and installation.
Residential, automotive, and light commercial locksmith services: house lockouts, car lockouts, key cutting and duplication, transponder/smart key programming, lock rekey and replacement, broken-key extraction, and safe service.
Mobile auto repair at the customer's home or workplace: oil changes, brakes, batteries, alternators, starters, belts and hoses, diagnostics, and pre-purchase inspections.
Residential pest and wildlife control: general pest service (roaches, ants, spiders), bed bugs, termites (inspection and treatment), mosquito treatment, rodent control, wildlife removal (raccoons, squirrels, bats), wasps and hornets, mosquito misting, and quarterly maintenance plans.
Residential pool maintenance, repair, and equipment service: weekly cleaning, chemical balancing, equipment repair (pumps, filters, heaters, salt cells), liner repair, leak detection, opening and closing, green-pool recovery, and equipment install.
Pressure washing and soft washing: house exteriors, roofs (soft wash only), driveways, sidewalks, decks, patios, fences, gutters (exterior), and concrete cleaning.
Septic system service: tank pumping, system inspections (real-estate transactions and routine), drain field issues, baffle and lid replacement, riser installs, alarm panel issues, distribution box repairs, and septic tank locating.
Residential and light commercial snow removal: driveway and walkway plowing, shoveling, snow blower service, salt and ice melt application, ice dam removal (with care), and seasonal contracts.
Tow truck and roadside assistance: accident recovery, breakdown towing, motorcycle and trailer towing, lockouts (basic), jump-starts, fuel delivery, tire change, winch-outs (snow, mud, ditch), motorcycle transport, and long-distance transport.
Tree removal, trimming, pruning, stump grinding, deadwood removal, cabling and bracing, storm cleanup, emergency tree work, lot clearing, and ISA-certified arborist consultations.
Residential and light commercial window cleaning: interior and exterior glass, screens, tracks and sills, skylights, sun rooms, and post-construction cleanup of glass.
Screening, the shared spam registry and Priority Passthrough run on every plan. The plan decides where a call goes after it passes: to you, to the AI receptionist, or to voicemail.
Screening, the shared spam registry, Priority Passthrough and voicemail with transcripts. A call you miss goes to voicemail. Add up to 4 more people with Team answering. 800 voice minutes a month.
Everything in Pro, plus the AI receptionist 24/7 and recorded calls with transcripts. 1,500 voice minutes and 250 AI minutes a month.
The AI receptionist on Receptionist works from instructions written for the trade you choose.
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