Refund Policy & 14-Day Money-Back Guarantee

14-day money back

If VettedCalls isn't right for you, for any reason, you get a full refund within 14 days of your first payment, no questions asked. Open your dashboard and go to Refund: the money goes back to your card right away and your account closes. You can also email [email protected].

Carrier incompatibility

If your mobile carrier does not support conditional call forwarding (some MVNOs and prepaid plans), we will issue a full refund within the first 14 days even if you have passed the cancellation window. Your VettedCalls number will be released.

After 14 days

Monthly subscriptions are non-refundable after 14 days but may be canceled anytime to prevent future charges. Annual subscriptions canceled after day 14 are refunded for the remaining unused months: request it from the Refund page in your dashboard, and your plan stays active through the month of your plan year you're in.

When you leave, turn off call forwarding

When your account closes, turn off call forwarding on your phone so your calls keep reaching you: dial ##21# (on Verizon, Xfinity Mobile and Spectrum Mobile, *73). Here are the codes for every carrier.

How to cancel

Open Billing from your dashboard, use the link in any VettedCalls receipt, or email [email protected] and we will cancel for you within 1 business day.

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