Privacy Policy
What we collect
- Account info: name, email, business name, cell phone, mobile carrier, area code, timezone.
- Call metadata: caller phone numbers, call duration, timestamps, voicemail recordings, and AI-generated transcriptions of inbound calls to your VettedCalls number.
- Message content: SMS relayed through your VettedCalls number.
- Payment info: handled by Stripe - we do not store card numbers.
How we use it
Data is used solely to operate the Service: routing calls, sending SMS, generating transcriptions, and surfacing activity to you via SMS, email, and Synergy CRM. We do not sell your data or your callers' data. We do not use call content to train AI models.
Sharing
Data is processed by Twilio (calls + SMS), Anthropic (AI vetting + transcription summaries), Cloudflare (infrastructure), GoHighLevel (the platform powering Synergy CRM), Resend (email), and Stripe (billing). Each processor is contractually bound to confidentiality.
Retention
Call logs and transcriptions are retained for 90 days. Voicemail recordings are retained for 30 days. Account records are kept while the subscription is active plus 12 months after cancellation for billing and dispute purposes.
Your rights
You may request a copy of your data or deletion at any time by emailing [email protected]. We will respond within 30 days.
Caller notice
Callers to your VettedCalls number hear that they are being connected to a screening service. You are responsible for any additional recording-consent disclosures required in your jurisdiction.
Contact
SynergyCloud LLC · [email protected]
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