Privacy Policy & A2P 10DLC SMS Disclosure

Effective 2026-04-30

What we collect

How we use it

Data is used solely to operate the Service: routing calls, sending SMS, generating transcriptions, and surfacing activity to you via SMS, email, and Synergy CRM. We do not sell your data or your callers' data. We do not use call content to train AI models.

Sharing

Data is processed by Twilio (calls + SMS), Anthropic (AI vetting + transcription summaries), Cloudflare (infrastructure), GoHighLevel (the platform powering Synergy CRM), Resend (email), and Stripe (billing). Each processor is contractually bound to confidentiality.

Retention

Call logs and transcriptions are retained for 90 days. Voicemail recordings are retained for 30 days. Account records are kept while the subscription is active plus 12 months after cancellation for billing and dispute purposes.

Your rights

You may request a copy of your data or deletion at any time by emailing [email protected]. We will respond within 30 days.

Caller notice

Callers to your VettedCalls number hear that they are being connected to a screening service. You are responsible for any additional recording-consent disclosures required in your jurisdiction.

SMS messaging program (A2P 10DLC disclosure)

For the carrier-review-friendly summary of both opt-in paths with the verbatim DTMF script and sample first-messages by class, see vettedcalls.com/sms-consent.

Program name
VettedCalls Customer Care SMS, operated by SynergyCloud LLC on behalf of subscribing service businesses (the "operator").
Brand
VettedCalls (a SynergyCloud LLC product). Every outbound message identifies the operator's business name and the VettedCalls program (e.g. "Hi, this is Mike at Smith Plumbing (via VettedCalls)…").
Description / Use case
Transactional, conversational customer-care SMS in two recipient classes. Class A — consumers who have placed an inbound voice call to a VettedCalls number receive missed-call acknowledgments, callback scheduling, appointment confirmations, post-service follow-up, and ongoing two-way replies with the operator they called. Class B — subscribers (the service-business operators who pay for VettedCalls) receive operational notifications to their own business cell: voicemail-with-transcript alerts, forwarded inbound consumer SMS, and a weekly activity digest. Not sent: marketing broadcasts, lead-generation messages, third-party promotional content, age-gated content, or anything related to lending, gambling, cannabis, firearms, or other restricted categories.
Opt-in (consent) — two paths

Path A — Consumer (DTMF press-1 during voice call): When a consumer places an inbound voice call to a VettedCalls number, the AI screener captures their name and reason for calling, then plays this verbatim prompt before any SMS is sent: "Press 1 to connect with [BUSINESS NAME] and receive informational text messages about your inquiry. Message and data rates may apply. Reply STOP to opt out. Or press 2 to connect without text messages." If the consumer presses 1, VettedCalls writes a consent record (consumer phone in E.164, Twilio Call SID, ISO-8601 timestamp, source dtmf_press_1). Only after this record is written does the first SMS go out. If the consumer presses 2, hangs up, or never presses, no SMS is sent. Consent applies only to the operator the consumer called and is not transferred, sold, or shared with any other operator or third party.

Path B — Subscriber (web form at signup): Subscribers (the service businesses who pay for VettedCalls) consent to operational SMS to their own business cell at the signup form on vettedcalls.com. The form requires a checked acknowledgment ("I agree to receive operational SMS from VettedCalls to my business cell — voicemail-with-transcript notifications, forwarded inbound consumer SMS, and the weekly activity digest. Reply STOP to opt out at any time. Msg&data rates may apply.") before payment is collected. The consent record is stored with the subscriber's email, business cell in E.164, ISO-8601 timestamp, and submission IP.

The first SMS in each class identifies the operator's business name and the VettedCalls brand and includes opt-out instructions. Consent is per-campaign, per-operator, and never sold or transferred.

Sample first messages

Class A — first SMS to consumer after press-1:

Hi, this is [BUSINESS NAME] (via VettedCalls). Thanks for calling — we'll text you here about your inquiry. Reply HELP for help, STOP to opt out. Msg&data rates may apply.

Class B — first SMS to subscriber after signup:

Welcome to VettedCalls! You're enrolled in operational SMS for [BUSINESS NAME]: voicemail transcripts, inbound consumer messages, and weekly digests. Reply HELP for help, STOP to opt out. Msg&data rates may apply.

Message frequency
Conversational. Class A: typically 1–10 messages per consumer per call event. Class B: 5–30 messages per subscriber per week. Aggregate cap of 100 messages per VettedCalls number per day.
Message and data rates
Message and data rates may apply per the recipient's wireless plan.
Opt-out (STOP)
Reply STOP, END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL, OPTOUT, or REVOKE to any message from a VettedCalls number to opt out. The recipient receives one CTIA-compliant confirmation reply: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe." To resume, reply START, UNSTOP, or YES, or place another voice call to the same VettedCalls number.
Help (HELP)
Reply HELP or INFO to any message from a VettedCalls number to receive: "VettedCalls Customer Care SMS. Reply STOP to unsubscribe. Msg&Data Rates May Apply. Support: [email protected]."
Privacy
Mobile information (phone number, message content, metadata) is used solely to operate the Service. Mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes. Mobile information is shared only with the operator the consumer called and with infrastructure subprocessors required to deliver the message (Twilio for SMS transport, Cloudflare for infrastructure, our CRM/email provider for surfacing the message to the operator), each contractually bound to confidentiality. No category of mobile data is shared with third parties or affiliates for the purpose of marketing, promotional, or lead-generation activities.
Carriers
Carriers are not liable for delayed or undelivered messages.
Terms & Support
Full terms: vettedcalls.com/terms. Privacy: vettedcalls.com/privacy. Support: [email protected].

Contact

SynergyCloud LLC · [email protected]

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