Choose a plan by what should happen when you can't pick up. On Pro, the caller leaves a voicemail. On Receptionist, most missed calls go to an AI receptionist instead (priority calls and your saved contacts still go to voicemail). On Pro, up to 4 more people can answer with you, through Team answering.
The plans side by side
| Plan | Pro | Receptionist Coming soon |
|---|---|---|
| Monthly price | $29.99 | $99.99 Coming soon |
| Yearly price (11 months) | $329.89 | $1,099.89 |
| Voice minutes a month | 800 | 1,500 |
| AI minutes a month | None | 250 |
| Each extra voice minute | $0.07 | $0.07 |
| Each extra AI minute | No AI | $0.25 |
| App logins | 1 | 1 |
| AI receptionist | No | Yes, 24/7 |
| Call recording and transcripts | No | Yes |
| Text summary of your calls | Weekly | Daily, 7am |
| Start a plan | Sign up | Coming soon |
What every plan includes
Screening works the same on both. Your cell forwards every call to us. A caller we don't know hears your business name and a question: who's calling, and how can we help? They answer, then press 1 or 2 to be put through. Numbers you've marked as spam, and numbers blocked on the spam registry we share across every customer, never get that far.
Priority Passthrough lets customers who say one of your selected priority words ring straight through to you, regardless of the time of day. The call skips the press 1 step and rings you right away, on any plan. Every plan also gets voicemail with transcripts, and a text back to missed callers who pressed 1. See the full feature list for how each piece works.
Pro
Pro is for the owner who answers the phone and mostly wants the junk gone. A caller who gets through rings the Cloud Softphone app for up to 25 seconds. If you don't answer, they hear your voicemail greeting and can leave a message up to two minutes long. You get a text alert, an email with the voicemail transcript, and the message in your dashboard.
There's no AI receptionist on Pro and no call recording. Your summary text comes once a week, on Mondays.
Receptionist Coming soon
Receptionist adds an AI receptionist. During your business hours your phone rings for 12 seconds, and the AI answers if you don't. Outside those hours, callers who pass screening go straight to it; the after hours answering service page walks through a night, a weekend and a holiday.
On a call, the AI gets the caller's name and what they need, confirms the callback number by its last four digits, and asks what days work. Then it tells them someone will reach out to lock in a time. It doesn't book the appointment. You confirm that when you call back.
Two kinds of missed call skip the AI: priority calls and saved contacts. Those go to voicemail. Receptionist also records connected calls by default, after the caller hears that the call may be recorded, and gives each one a transcript and a short summary; you can switch recording off in settings. In place of the weekly summary you get a 7am text each day with yesterday's calls.
Team answering
Add up to 4 more people for $10.00 a month each. Everyone's phone rings together and you share the minutes. Each person gets their own login in the Cloud Softphone app and their own activation link, and whoever answers first gets the caller.
You add and remove people from the Team page in your dashboard. Adding someone charges for the rest of your billing period right away; removing someone credits the unused part on your next bill. On a yearly plan it's $110.00 a year per person.
How minutes are counted
- Time the AI receptionist spends on a call counts as AI minutes, kept separate from your voice minutes.
- Each call rounds up to the next whole minute, with a one-minute minimum.
- Every call we answer counts, spam we block and screening hang-ups included. A call that never connects to us, like a busy signal, uses none.
- Included minutes reset every billing month.
- Past the included amount, a voice minute is $0.07 and an AI minute is $0.25.
- Yearly plans are measured in monthly slices from your signup day, and any overage is billed once a month at the same rates as monthly plans.
Monthly or yearly
A year costs 11 months of the monthly price: $329.89 for Pro and $1,099.89 for Receptionist (coming soon). Put another way, the twelfth month is free. Either way you're billed in advance, and the plan renews until you cancel. Cancel whenever you like and you keep access through the end of the period you paid for.
Refunds and canceling
You have 14 days from your first payment to change your mind. Open the Refund page in your dashboard and you get back everything you've paid. It's one refund per customer.
After 14 days, monthly plans aren't refunded; canceling stops the next charge. Yearly plans get the unused months back. And if your carrier can't forward calls, you get a full refund within the first 14 days. To cancel, use Billing in your dashboard or the link in any receipt, or email [email protected] and we'll do it within one business day. The refund policy has the details.
Moving up from Pro
If you're on monthly Pro and upgrade, you get 7 days free before the new plan is charged. That's the only free period we offer; there's no free trial when you first sign up.
Frequently asked questions
Is there a free trial?
Not at signup. Every plan has a 14-day money-back guarantee instead: ask for a refund from your dashboard within 14 days of your first payment and you get back everything you paid. The one free period we have is for monthly Pro customers who move up a plan, who get 7 days before the new plan is charged.
Do spam calls use up my minutes?
A little. Every answered call counts toward your minutes, rounded up to the next minute, because that's how our phone carrier bills us. A spam call we block usually ends inside a minute, so it uses one minute.
What happens if I go over my minutes?
You pay for the extra minutes at the plan's rate: a voice minute is $0.07, and an AI minute is $0.25. Each call rounds up to the next whole minute. On a yearly plan, overage is billed once a month at the same rates.
Do I keep my phone number?
Yes. Your cell keeps its number. We give your account a new VettedCalls number in the area code you signed up with, and your cell forwards its calls to it. We don't port numbers.
Is the app extra?
No. Calls ring you in Cloud Softphone, a free app from the App Store or Google Play.
Will it work with my carrier?
Setup covers 16 carriers, including AT&T, T-Mobile and Verizon. Some prepaid and MVNO plans can't forward calls. If yours turns out to be one of them, you get a full refund within the first 14 days.
Which plan should I start with?
Pro, which is the plan on sale today. If you answer most of your own calls and the problem is spam, it covers you. If a few people share the line, add Team answering. Receptionist, which puts an AI receptionist on the calls you miss, is coming soon.