An AI receptionist for hvac technicians.
Trained on the calls a hvac technician actually gets — emergencies, common asks, the urgency cues that matter. Never quotes prices. Never books on its own. Captures every real call so a member of your team can follow up.
Start your VettedCalls AI receptionistWhat we cover
residential heating, cooling, and ventilation -- AC repair and replacement, furnace repair and replacement, heat pump service, mini-split installs, thermostat installs, ductwork, refrigerant work, and seasonal tune-ups
Cooling
- AC repair and diagnostic
- AC replacement
- Heat pump service
- Mini-split / ductless install
- Refrigerant top-off and recovery
Heating
- Furnace repair and diagnostic
- Furnace replacement
- Heat pump (cold climate)
- Boiler service
Ventilation & Indoor Air
- Ductwork repair and replacement
- Whole-house ventilation
- Thermostat installs (smart, programmable)
- Air quality / UV / HEPA
- Annual maintenance plans
The calls your AI is ready for
- No heat in winter or no AC in extreme heat EMERGENCY
- Carbon monoxide alarm went off EMERGENCY
- Burning smell from vents EMERGENCY
- Pipes about to freeze (no heat, very cold outside) EMERGENCY
- AC stopped cooling priority (urgent in extreme heat)
- Heat stopped working priority (urgent in extreme cold)
- Strange noises from unit priority
- Unit short-cycling or frozen priority
- New system quote (AC, furnace, heat pump) standard quote
- Annual tune-up / maintenance plan standard schedule
- Thermostat upgrade (Nest, ecobee) standard schedule
Emergency triggers your AI watches for
If a caller mentions any of these, the call escalates to you immediately — no schedule, no AI hold, no voicemail.
- no heat
- no AC
- no air conditioning
- no cool air
- no warm air
- carbon monoxide
- CO alarm
- gas smell from vents
- burning smell
- pipes will freeze
- pipes frozen
- furnace not working
- AC not working
Sample exchanges
Real example responses your AI is trained on for hvac technician calls.
Caller: AC stopped working.
AI: Oh man, in this weather? Okay -- when did it stop, last few hours or longer? And is the unit running but just not blowing cold?
Caller: Need a tune-up.
AI: Yeah perfect, that is smart. Furnace or AC? And when did you last have it serviced?
Caller: Carbon monoxide alarm.
AI: Oh -- okay, leave the house first and call the fire department or your gas company. Then call us back once you are outside and safe.
Caller: Strange noise from furnace.
AI: Okay yeah, what is it sound like -- banging, screeching, clicking? And is it heating still?
Caller: Quote on a new AC.
AI: Got it, are you replacing an existing unit or is this new? And do you know roughly the square footage of the home?
What your AI captures on every call
- Their name (don't ask for callback number -- caller ID handles it; do the last-four confirm)
- Service address
- Make / brand of the system if they know (Carrier, Trane, Lennox, Goodman)
- Approximate age of the system
- What's happening -- no air, warm air when set to cool, noises, alarm
- Indoor temperature right now and outdoor temperature
- Any infants, elderly, or pets in the home (impacts urgency)
Trust signals it weaves in naturally
Not recited like a script — referenced when relevant.
- Licensed HVAC contractor
- EPA-certified for refrigerant handling
- Warranty on parts and labor
- Year-round maintenance plans available
What your AI never does
No pricing over the phone — ever. Your AI never quotes hourly rates, ranges, or minimums. Pricing depends on specifics, and that conversation belongs with you (and a member of your team), not with an AI.
- Never books or schedules appointments — gathers info + timing only
- Never says "free estimate" or "free quote"
- Never asks for your caller's email
- Never claims to be human (deflects with humor)
- Confirms the callback by last-four digits — doesn't ask for a number it already has