Switch to Android Need help?
iPhone · Visual walkthrough

iPhone Setup

Keep this page open on your computer while you follow along on your phone. You'll install one free app, tap one button in your welcome email and dial one forwarding code.

Step 1 of 5

Install Cloud Softphone (your VettedCalls extension runs inside it)

Tap the App Store install link in your VettedCalls welcome email. It points to Cloud Softphone, the free app your VettedCalls extension runs inside. You can also open the App Store and search for Cloud Softphone, or use this direct link. Install it, then come back to your email. You don't need to open the app or set anything up yourself. Step 2 does that for you.

Why this matters: Calls that pass screening ring you in this app through VoIP push, not on your cell line, and the app shows the caller's real number so you know who's calling before you answer.
Step 2 of 5

Open your VettedCalls welcome email and tap Activate

Find the VettedCalls welcome email in your inbox on your iPhone and tap the Activate VettedCalls button. Cloud Softphone opens and sets up your extension automatically. There is nothing to type, no QR code to scan, and no file to open.

Why this matters: The Activate button carries your extension's login, so tapping it sets up the app for you. There are no usernames or passwords to copy.
Step 3 of 5

Allow the requested permissions

When Cloud Softphone asks, tap Allow for every prompt: Microphone, Notifications, and Contacts. Then go to iPhone Settings → Cloud Softphone → enable Background App Refresh.

Why this matters: iOS will not wake the app to receive a call without Notifications and Background App Refresh enabled. Without these, your VettedCalls extension cannot ring you when a screened call is bridged through.
Step 4 of 5

Forward all calls to your VettedCalls extension

Open your iPhone's regular green Phone app and dial the forwarding code for your carrier (pick yours below). Press the green call button. Wait for the short confirmation tone.

Forward all calls to VettedCalls**21*NUMBER#
Disable forwarding later##21#

Replace NUMBER with the digits of your VettedCalls extension number (from your welcome email, no spaces or punctuation). Type the code on your iPhone's keypad, then tap Call. iPhone blocks links that turn on call forwarding, so there is nothing to tap here. Wait for the short confirmation tone after dialing.

Why this matters: This is the standard unconditional call forwarding code your carrier supports. Every incoming call now routes to VettedCalls first; spam is screened, legitimate calls are bridged through to your VettedCalls extension.
Step 5 of 5

Test it: have someone call your cell

Ask a friend or family member to call your regular cell number. Your iPhone itself should not ring. They'll hear a greeting in your business name; have them say who they are and why they're calling, then press 1 or 2. Cloud Softphone rings next. When you answer, you hear their name and reason, then a beep, and then you're connected.

Why this matters: If your iPhone does ring, the forwarding code didn't take effect. Dial the code from Step 4 again and retry. If Cloud Softphone didn't ring, check that Settings → Cloud Softphone → Notifications is on and Background App Refresh is enabled.

You're live.

Every call to your cell now goes to VettedCalls first. Callers who pass screening ring you in Cloud Softphone, and when you answer you hear their name and what they need before we put them through. A caller who mentions one of your priority words rings you right away, in or out of business hours.

Something not working? Text your question from your cell to your VettedCalls number and our support chat will answer it, or email [email protected].

Go to your dashboard Browse more guides