An AI receptionist for insurance agents.
Trained on the calls an insurance agent actually gets — emergencies, common asks, the urgency cues that matter. Never quotes prices. Never books on its own. Captures every real call so a member of your team can follow up.
Start your VettedCalls AI receptionistWhy Insurance Agents pick VettedCalls
If you run an insurance agent business, you already know the pattern: an unknown number rings, you decline because most are spam, and the one in ten that was a real customer goes to your competitor instead. Carrier spam filters make it worse — they silently auto-reject calls before your phone even rings. VettedCalls puts a 10-second AI screen between the unknown caller and your phone. The AI captures the caller's name and what they need, recognizes insurance agents-specific urgency cues, and only forwards real calls to you.
The AI is trained on the calls insurance agents actually get. It treats "just had accident", "car accident", "house fire", "flood damage", "water damage" and similar phrases as emergencies that escalate to your cell immediately, bypassing any schedule or routing. If a caller mentions "just had an accident -- needs to file claim", you ring within seconds — no AI hold, no voicemail.
For non-emergency calls — tree on car / roof -- storm damage, medical emergency / health insurance question, adding driver / vehicle to policy, policy review / renewal question — the AI captures the caller's name, what they need, and (for service calls) the address. It works through 8 fields naturally in conversation, never as a checklist, so when you call back you have full context instead of "someone called, no message." Real insurance agents report 30–50% fewer missed real-customer calls in the first month.
One firm rule: the AI never quotes prices over the phone — not hourly rates, not minimums, not a "ballpark." Pricing always depends on the specifics, and that conversation belongs with you (or someone on your team), not with a screening AI. The AI politely deflects pricing questions and gathers enough info that your callback is fast and on-target.
Setup takes about 5 minutes. You keep your existing phone number — VettedCalls uses carrier-level conditional forwarding, so contacts ring you directly and unknown callers route to the AI screener first. After signup, you tap an activation file on your phone, grant permissions, dial one short forwarding code, and you're live. Cancel anytime; no contracts; 14-day money-back if it isn't a fit for your insurance agent business.
What we cover
personal lines insurance -- auto, home, renters, umbrella, flood, life, motorcycle, RV, boat, and commercial small-business policies. Policy quoting, binding, claims initiation, certificate of insurance issuance, and renewals
Personal lines
- Auto
- Home / homeowners
- Renters
- Umbrella
- Flood
- Motorcycle / RV / boat
- Life (term and whole)
Commercial
- Small-business general liability
- Workers comp
- Commercial auto
- Business owner policies (BOP)
- Certificate of insurance issuance
Service
- Claims initiation
- Policy changes (add driver, vehicle, address)
- Renewals
- Coverage review
The calls your AI is ready for
- Just had an accident -- needs to file claim EMERGENCY (claim time-sensitive)
- House fire -- claim filing EMERGENCY
- Tree on car / roof -- storm damage priority
- Medical emergency / health insurance question priority
- Theft or stolen vehicle priority
- Buying a car today -- needs binder priority (deal pressure)
- Closing on house tomorrow -- needs binder priority (closing pressure)
- New auto quote priority (lead conversion)
- New homeowners quote priority (lead conversion)
- Adding driver / vehicle to policy standard schedule
- Policy review / renewal question standard schedule
- Certificate of insurance request standard schedule
- Life insurance inquiry standard schedule
Emergency triggers your AI watches for
If a caller mentions any of these, the call escalates to you immediately — no schedule, no AI hold, no voicemail.
- just had accident
- car accident
- house fire
- flood damage
- water damage
- tree on car
- medical claim
- theft
- stolen vehicle
- hail damage
- buying car today
- closing tomorrow
Sample exchanges
Real example responses your AI is trained on for insurance agent calls.
What your AI captures on every call
- Their name (don't ask for callback number -- caller ID handles it; do the last-four confirm)
- Existing customer or new prospect
- Reason for call -- claim, quote, change, certificate, renewal
- For claims: type of loss, when, where, any injuries, police report yes/no
- For auto quote: drivers (names, DOBs), vehicles (year/make/model), current carrier and rate
- For home quote: property address, year built, square footage, current carrier
- For binders (purchase deadline): exact deadline date
- Policy number if existing customer
Trust signals it weaves in naturally
Not recited like a script — referenced when relevant.
- Licensed insurance agent
- Independent / multi-carrier (when applicable)
- 24/7 claims support
- Years of insurance experience
What your AI never does
- Never books or schedules appointments — gathers info + timing only
- Never says "free estimate" or "free quote"
- Never asks for your caller's email
- Never claims to be human (deflects with humor)
- Confirms the callback by last-four digits — doesn't ask for a number it already has
Related professions
VettedCalls covers 56 trades — these are the closest fits if you wear more than one hat.