VettedCalls writes down three kinds of calls: voicemails, recorded calls that connect to you, and calls the AI receptionist answers. Each one lands in a different place, and not every plan makes all three. The short version is this table.
| Transcript | Plans | Where you read it |
|---|---|---|
| Voicemail | Pro, Receptionist | Email: the whole transcript plus a play link. Also a dashboard entry |
| Recorded call | Receptionist | Your call log: “Caller” and “You” lines and a one-to-two-sentence summary, kept for 90 days |
| AI receptionist call | Receptionist | The dashboard's AI call history, with a summary and transcript of each call |
Voicemail transcripts, on every plan
When a caller leaves a voicemail, you hear about it three ways: a text alert, an email carrying the whole transcript with a play link, and a dashboard entry. Whether the text itself shows the words depends on timing and trade: it carries what the caller said once the transcript is ready within 15 seconds, and financial, wellness and community accounts start with a short alert instead. The email is where you read the whole message.
The email is the transcript you'll use most. It's yours to keep, file or forward like any other email. Messages run up to 120 seconds, so even the longest one is a quick read, and if a name or a number in it looks wrong, the play link is right there. On Receptionist, most missed calls go to the AI, so voicemail transcripts there come from the priority calls and saved contacts you miss. The voicemail to text page walks through everything that happens between the missed call and that email.
Recorded-call transcripts, on Receptionist
On Receptionist, connected calls are recorded on both sides once the caller hears “Connecting you now. This call may be recorded.” Each recording becomes a transcript and a short summary, and both sit in your call log for 90 days.
The shape of one (placeholders, not a real call)
Summary: one or two sentences on what the call was about.
Caller: [what the caller said]
You: [what you said back]
Anthropic's Claude Haiku model writes the summary. Splitting the lines by speaker is what makes these useful later: you can find what you promised without wading through what the caller said around it.
Recording is on by default. If you switch it off in your dashboard settings, calls aren't recorded, so there's nothing to transcribe. More on the notice, the switch and consent law is on the call recording page.
AI receptionist transcripts, on Receptionist
When the AI receptionist answers, the call's summary and transcript go into the AI call history in your dashboard. That's where to look after a busy afternoon to see who the AI talked to and what they wanted.
Two texts can come from the AI during a call as well. It has a take-a-message tool that texts you “AI MESSAGE from [name] ([number])” with a summary, though it doesn't use it on every call. For urgent issues, it can send you an “AI escalation” text. The AI doesn't book appointments: it gets the caller's details and the days that work for them, and you confirm the time when you call back. The AI receptionist page covers the rest.
The short versions you get without opening anything
Two things work like tiny transcripts. When you answer a screened call, you hear the caller's name and reason read aloud before they're put through. And your text summary counts the calls, spam blocked, calls connected, calls the AI answered, voicemails and priority calls: at 7am each day on Receptionist, or on Mondays on Pro.
Calls that won't have a transcript
It saves a hunt later to know which calls never get one:
- Calls we block as spam, and calls that end during screening. They never connect to you, so nothing is recorded.
- Calls you take on Pro. Pro transcribes voicemails only.
- Calls you take on Receptionist with recording switched off in your dashboard settings.
- Calls from saved contacts, depending on your account's settings. When a saved contact's call is recorded, they hear the notice first, like anyone else.
- Calls you pick up on an attorney account. They're never recorded, and voicemail transcription switches off when the account's trade is set to attorney, at signup or later, so attorneys listen to their voicemails. Calls the AI receptionist answers on an attorney account are the exception: they still get a transcript in the AI call history.
And when you go looking: for a call you picked up, the transcript is in your call log; for one the AI took, it's in the AI call history.
Transcribing calls on your own phone
If you're thinking about a phone call transcription app instead, it's worth knowing what's already on your phone. On iPhone, calls you record yourself save to the Notes app with a transcript in select regions and languages, and Apple's own advice is to verify a transcript's accuracy before relying on it. That's good advice for any machine transcript, ours included. For a voicemail, the play link in the email lets you check the original before you act on a detail that matters.
Which plan, if transcripts matter
If you only need voicemails in writing, Pro covers it. If you want a written record of the calls you actually take, and of the ones the AI takes for you, that starts at Receptionist. To have more people take calls, Team answering is an add-on to Pro. Add up to 4 more people for $10 a month each. Everyone's phone rings together and you share the minutes. Prices are on the pricing page.