First, the name. OpenPhone is now called Quo. The old openphone.com address forwards to quo.com, and Quo's own pages describe it as "Quo (formerly OpenPhone)." It's the same company its founders started in 2018 because they saw business owners running their companies from personal numbers. Everything below applies whichever name you know it by.
Two ways to fix a business phone
Quo's fix is a second number. In its own words, Quo "uses Internet to provide you with additional phone numbers on top of your existing devices." You put the Quo app on your phone or computer, get a local or toll-free number, and make and take business calls and texts on it over Wi-Fi or data. When you call a customer, they see the Quo number, and your personal number stays private.
Our fix leaves your number where it is and screens the calls to it. Your cell keeps its number and forwards every call to a VettedCalls number we set up for your account. We check who's calling, and the calls that get through ring you in the Cloud Softphone app. Both put an app on your phone, so the real choice is which number your customers should be calling.
When a second number is the better fit
A Quo number makes sense if you're choosing a business number for the first time, if you want work calls kept clearly apart from personal ones, or if several people need to share one line. Incoming Quo calls carry the Quo icon and show which of your Quo numbers is ringing. Quo also does several things we don't:
- Calling and texting from the business number to US and Canadian numbers, on every plan. The VettedCalls number only receives calls, the texts it sends are automatic notices, and you reply to customers from your own cell.
- Numbers a team can share, and on the Business plan, call transfers, phone menus, group calling and automatic call recording.
- An AI agent called Sona that greets callers, answers questions, takes messages, transfers calls and texts a scheduling link while the caller is still on the line. Every plan includes 1,000 automation credits, which Quo counts as 10 calls, and paid credit tiers add more.
- Free porting, if you'd rather move your existing number to Quo. Quo checks that calls are reaching it before you cancel your old service, and you can port the number back out later. We don't port numbers.
When screening the number you have is the better fit
If your cell number is already on your trucks, your invoices and years of customers' phones, a new number is a project. Every place it's printed has to change, and the people who saved your cell keep calling it anyway. Screening works on the number as it is.
What changes is what happens before your phone rings. Saved contacts, and anyone who got through in the last 60 days, skip the questions. Anyone else hears a greeting in your business name, says who they are and why they're calling, and presses 1 or 2 to be put through. A robocall that doesn't press anything hears that the number doesn't accept unsolicited calls, and the call ends. When a real caller gets through, you see their number, answer, and hear their name and reason before we connect you.
Spam gets a second layer, too. Every VettedCalls customer shares one spam registry, and a number that collects 10 counted flags is blocked for all of them. Quo handles spam differently: its automatic spam labeling, in beta on every plan, flags a likely spam call so you can decide whether to answer, ignore or block it.
Five questions that settle it
- Which number do your customers have? If it's your cell and you want to keep it, screening fits. If you're picking a number now, Quo's model is simpler.
- Do you need to text customers from a business number? Quo does that. We don't.
- Is junk the main problem? Our press 1 step and shared registry sit in front of every unknown caller. Quo lists three ways to screen calls: Sona, caller ID, and a phone menu that robocallers have trouble getting past.
- What should happen when you miss a call? On Pro, the caller goes to voicemail and you get the transcript by email. On Receptionist, our AI receptionist answers, except for priority calls and saved contacts, and takes the caller's details and the days that work so you can confirm a time when you call back. On Quo, Sona can pick up within its credits.
- How many people answer the phone? Quo prices each user separately. Pro and Receptionist come with 1 app login. Team answering adds up to 4 more people to Pro at $10 a month each, with every login ringing at once and the first to answer getting the call.
What each costs
Quo bills per user: Starter is $19, Business $33 and Scale $47 per user per month, or $15, $23 and $35 if you pay for the year, with a 7-day free trial. Sona calls beyond the included credits come from paid credit tiers that start at $25 a month.
We price by plan, plus $10 a month for each extra person on Pro: Pro is $29.99 a month and Receptionist $99.99 (coming soon), with voice minutes included on both and AI minutes on Receptionist. A year costs the same as 11 months. We don't offer a free trial at signup; we do offer a 14-day money-back guarantee. Your carrier has to allow forwarding. Setup covers 16 carriers, including AT&T, T-Mobile and Verizon, but some prepaid and MVNO plans can't forward, and that's why you get a full refund in the first 14 days if yours can't.
The pricing page has minutes and overage rates, features covers the rest of the service, and if you're also weighing a live answering service, start with our answering service comparison.
Quo and OpenPhone questions
Is OpenPhone the same company as Quo?
Yes. OpenPhone is now called Quo. The openphone.com address forwards to quo.com, and Quo describes itself as formerly OpenPhone.
Does VettedCalls give me a second phone number?
Not one you can call or text from. We set up a VettedCalls number for your account that your cell forwards calls to, and it only receives calls. Your customers keep calling your cell number.
Can Quo keep my existing number?
Quo will port your number in for free, and you can port it back out later. Each Quo user includes one number, and extra numbers are $5 a month.