SMS Consent Flow & A2P 10DLC Disclosures
Updated 2026-05-09 · Carrier-review reference document
Summary
Brand: VettedCalls (a SynergyCloud LLC product).
Use case: Customer Care — transactional, conversational SMS in two recipient classes.
Two opt-in paths, both documented below:
- Path A — Consumer: active DTMF press-1 keypress during an inbound voice call. Verbal/IVR opt-in.
- Path B — Subscriber: required checkbox acknowledgment on the public signup form at vettedcalls.com. Web opt-in.
Consent is collected per-campaign, per-operator. It is never sold, transferred, or shared with affiliates or third parties for marketing purposes. STOP/HELP keywords are honored on every outbound message.
Path A — Consumer opt-in (DTMF press-1)
This path applies to consumers who place an inbound voice call to a VettedCalls number. The flow:
- Consumer dials a VettedCalls number (the subscriber's primary business cell forwards unanswered calls to the VC number via carrier conditional call forwarding).
- The AI screener answers and asks the consumer's name and reason for calling.
- Before any SMS is sent, the consumer hears the verbatim prompt below.
- If the consumer presses 1: VettedCalls writes a consent record (consumer phone in E.164 format, Twilio Call SID, ISO-8601 timestamp, source
dtmf_press_1). Only after the consent record is written does the first SMS go out. - If the consumer presses 2, hangs up, or never presses: no SMS is sent. The call may still be bridged to the operator if real, but no text message is generated.
Verbatim DTMF prompt (the script the consumer hears)
[BUSINESS NAME] is dynamically replaced with the subscribing operator's registered business name (e.g. "Smith Plumbing", "Eric Kirby Realty") so the consumer hears the operator they intended to reach.
Consent record schema (what we store)
| Field | Example |
|---|---|
| consumer_phone | +15555550123 (E.164) |
| twilio_call_sid | CAxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx |
| operator_business_name | Smith Plumbing |
| consent_source | dtmf_press_1 |
| consent_timestamp | 2026-05-09T14:23:11.482Z |
| scope | per-operator, per-campaign (not transferable) |
Path B — Subscriber opt-in (web signup form)
This path applies to the service-business owners (the "subscribers" or "operators") who pay for VettedCalls. They consent to operational SMS to their own business cell at signup.
URL: https://vettedcalls.com/#signup
Verbatim consent checkbox text on the signup form:
The checkbox is required (HTML required attribute). Checkout cannot proceed without it being checked. The consent record is stored with: subscriber email, business cell in E.164 format, ISO-8601 timestamp, and submission IP.
Sample first messages (each class, each starts with brand + ends with HELP/STOP)
Class A — first SMS to consumer after press-1
Class B1 — first SMS to subscriber after signup (welcome)
Class B2 — voicemail-with-transcript notification (subscriber)
Class B3 — weekly digest (subscriber)
Opt-out (STOP) and Help (HELP)
Opt-out keywords (any of)
STOP, END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL, OPTOUT, REVOKE
Opt-out confirmation reply (sent once, then no further messages)
Help keywords
HELP, INFO
Help reply
Resubscribe keywords
START, UNSTOP, YES (consumer can also resubscribe by placing another voice call to the VettedCalls number and pressing 1 at the DTMF prompt)
Resubscribe confirmation reply
Privacy & disclosures
Mobile information sharing
Mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes. No category of mobile data is shared with third parties or affiliates for marketing, promotional, or lead-generation activities.
Mobile information is shared only with: (a) the operator the consumer called (Class A) or the subscriber's own business cell (Class B), and (b) infrastructure subprocessors required to deliver the message — Twilio (SMS transport), Cloudflare (infrastructure), GoHighLevel (CRM surfacing for the operator), Resend (email surfacing for the operator) — each contractually bound to confidentiality and prohibited from independent use of the data.
Message frequency
Class A (consumer): typically 1–10 messages per consumer per call event. Class B (subscriber): 5–30 messages per subscriber per week. Aggregate cap of 100 messages per VettedCalls number per day across all classes.
Message and data rates
Message and data rates may apply per the recipient's wireless plan.
Not sent (excluded categories)
VettedCalls does not send marketing broadcasts, lead-generation messages, third-party promotional content, age-gated content, or anything related to lending, gambling, cannabis, firearms, debt collection, or sweepstakes.
Public URLs (for reviewer)
- Website: https://vettedcalls.com
- Signup form (where Path B opt-in checkbox is collected): https://vettedcalls.com/#signup
- Privacy policy (with full A2P 10DLC disclosure section): https://vettedcalls.com/privacy#sms
- Terms of service: https://vettedcalls.com/terms
- This SMS consent reference: https://vettedcalls.com/sms-consent
- Refund policy: https://vettedcalls.com/refund
Operator: SynergyCloud LLC · 107 E 7th St SW, Rome, GA 30161 · [email protected]