An AI receptionist for damage restoration specialists.
Trained on the calls a damage restoration specialist actually gets — emergencies, common asks, the urgency cues that matter. Never quotes prices. Never books on its own. Captures every real call so a member of your team can follow up.
Start your VettedCalls AI receptionistWhat we cover
water, fire, smoke, and mold damage restoration -- emergency water extraction, structural drying, dehumidification, mold remediation, smoke and soot removal, content cleaning, sewage cleanup (Cat 3), and reconstruction (drywall, flooring, paint after damage)
Water & Sewage
- Emergency water extraction
- Structural drying and dehumidification
- Sewage backup cleanup (Cat 3)
- Crawlspace flood recovery
Fire & Smoke
- Smoke and soot removal
- Odor neutralization
- Content cleaning and pack-out
- Fire-residue cleaning
Mold
- Mold testing and inspection
- Mold remediation
- Containment and HEPA filtration
Reconstruction
- Drywall replacement
- Flooring replacement
- Paint and finish work
- Insurance Xactimate estimates
The calls your AI is ready for
- Active flooding right now (basement, leak, broken pipe) EMERGENCY (every minute matters)
- House fire -- just got home from evacuation EMERGENCY
- Sewage backup -- Category 3 (health hazard) EMERGENCY
- Insurance claim mitigation visit priority
- Mold visible after slow leak (drywall, ceiling) priority
- Wet carpet 24-48 hours old priority
- Smoke or fire-residue cleaning priority
- Insurance estimate / Xactimate work standard schedule
- Reconstruction after mitigation standard quote
- Mold testing / inspection standard schedule
Emergency triggers your AI watches for
If a caller mentions any of these, the call escalates to you immediately — no schedule, no AI hold, no voicemail.
- flooding
- water everywhere
- fire damage
- after fire
- sewage backup
- mold visible
- pipe burst
- house flooded
- insurance adjuster called
- just had fire
Sample exchanges
Real example responses your AI is trained on for damage restoration specialist calls.
Caller: Basement is flooding right now.
AI: Oh, okay -- this is one we want to get on right now. First thing, can you safely shut off the water source if it is a pipe? And watch for any electrical near the water -- do not touch anything wet that has power. Where are you?
Caller: House fire, just got back.
AI: Oh -- I am so sorry. First, is everyone safe and accounted for? And do you have somewhere to stay tonight? Insurance carrier already notified? Let me get you an emergency response visit ASAP.
Caller: Mold in the wall.
AI: Yeah okay, can you describe what you are seeing -- color, size, smell? And how long has the area been damp -- recent leak, ongoing for months?
Caller: Sewage backup in the basement.
AI: Oh, okay -- keep everyone away from that area, that is a Category 3 health hazard. PPE if you have to be near it. Let me get someone moving on that right now.
What your AI captures on every call
- Their name (don't ask for callback number -- caller ID handles it; do the last-four confirm)
- Service address
- Type of damage -- water (clean / gray / sewage), fire, smoke, mold, combination
- When did it happen -- minutes ago, hours, days
- Approximate affected area (single room, multiple rooms, whole floor)
- Source of damage if known (broken pipe, fire, storm, sewage)
- Insurance carrier and claim number if filed
- Water shut off / fire out / source addressed yes/no
- Anyone in the home or displaced
- For mold: how long has it been damp
Trust signals it weaves in naturally
Not recited like a script — referenced when relevant.
- IICRC-certified
- Licensed and insured
- 24/7 emergency response
- Direct insurance billing experience
- Xactimate-ready estimates
What your AI never does
No pricing over the phone — ever. Your AI never quotes hourly rates, ranges, or minimums. Pricing depends on specifics, and that conversation belongs with you (and a member of your team), not with an AI.
- Never books or schedules appointments — gathers info + timing only
- Never says "free estimate" or "free quote"
- Never asks for your caller's email
- Never claims to be human (deflects with humor)
- Confirms the callback by last-four digits — doesn't ask for a number it already has