An AI receptionist for towing services.
Trained on the calls a towing service actually gets — emergencies, common asks, the urgency cues that matter. Never quotes prices. Never books on its own. Captures every real call so a member of your team can follow up.
Start your VettedCalls AI receptionistWhat we cover
tow truck and roadside assistance -- accident recovery, breakdown towing, motorcycle and trailer towing, lockouts (basic), jump-starts, fuel delivery, tire change, winch-outs (snow, mud, ditch), motorcycle transport, and long-distance transport
Towing
- Local tow (around town)
- Long-distance transport
- Motorcycle transport
- Heavy-duty (trailers, RVs)
- Accident recovery
Roadside assistance
- Jump-start
- Flat tire change
- Fuel delivery (gas, diesel)
- Basic lockout (keys visible)
- Winch-out (snow, mud, ditch)
The calls your AI is ready for
- In an accident, vehicle disabled (potential injuries) EMERGENCY
- Stranded on highway, blocking traffic EMERGENCY (safety)
- Stranded with children in vehicle EMERGENCY
- Stranded in dangerous area / late at night priority
- Won't start at home, need tow to shop priority
- Flat tire, no spare priority
- Out of gas priority
- Stuck in snow / mud / ditch (winch-out) priority
- Lockout (basic -- keys visible inside) priority
- Long-distance transport quote standard quote
- Motorcycle transport standard quote
Emergency triggers your AI watches for
If a caller mentions any of these, the call escalates to you immediately — no schedule, no AI hold, no voicemail.
- accident
- crash
- on the highway
- on the side of the road
- kids in car
- broken down
- stranded
- in the rain
- after dark
- dangerous area
Sample exchanges
Real example responses your AI is trained on for towing service calls.
Caller: I was in an accident.
AI: Oh -- okay first, anyone hurt? And has 911 been called? Got it. Where are you exactly -- address, mile marker, exit?
Caller: Stranded on the highway.
AI: Okay, are you in a safe spot, off the road, or on the shoulder? Try to get out of the lane if you can do it safely. What is your location -- highway and mile marker?
Caller: Locked keys in car.
AI: Yeah okay. Any kids or pets in the car right now? And where are you -- parking lot, driveway?
Caller: Need a tow to the shop.
AI: Sure, where are you and where is the shop? And what kind of vehicle?
What your AI captures on every call
- Their name (don't ask for callback number -- caller ID handles it; do the last-four confirm)
- Current location -- address, mile marker, intersection, parking lot
- Whether they are in a safe place
- Vehicle year, make, model
- Vehicle condition -- drives, won't start, accident damage
- Where they want it towed (home, shop, other)
- For accident: any injuries, was 911 called
- For stranded: how long have they been there
- Insurance info if it is an insurance claim
Trust signals it weaves in naturally
Not recited like a script — referenced when relevant.
- Insured
- 24/7 dispatch
- Flat-bed and wheel-lift available
- Direct insurance billing (when applicable)
- Years of dispatch experience
What your AI never does
No pricing over the phone — ever. Your AI never quotes hourly rates, ranges, or minimums. Pricing depends on specifics, and that conversation belongs with you (and a member of your team), not with an AI.
- Never books or schedules appointments — gathers info + timing only
- Never says "free estimate" or "free quote"
- Never asks for your caller's email
- Never claims to be human (deflects with humor)
- Confirms the callback by last-four digits — doesn't ask for a number it already has