An AI receptionist for property managers.
Trained on the calls a property manager actually gets — emergencies, common asks, the urgency cues that matter. Never quotes prices. Never books on its own. Captures every real call so a member of your team can follow up.
Start your VettedCalls AI receptionistWhat we cover
residential property management -- single-family, multi-family, and small apartment buildings. Tenant placement, lease management, rent collection, maintenance coordination, vendor management, accounting, and owner reporting
Owner services
- Property listing and marketing
- Tenant placement and screening
- Lease drafting and renewal
- Rent collection
- Monthly owner statements
- Maintenance coordination
- Annual property inspections
Tenant services
- Maintenance request handling
- Lease questions and updates
- Move-in / move-out coordination
- Rent payment portal
The calls your AI is ready for
- Tenant lockout EMERGENCY
- Major leak / flooding in unit EMERGENCY
- No heat in winter EMERGENCY
- Fire / smoke / gas leak in unit EMERGENCY (911 first)
- Broken lock / door -- unit not securable priority
- No AC in extreme heat priority
- Tenant maintenance request (non-emergency) standard schedule
- Owner inquiry (new property to manage) priority (lead conversion)
- Prospective tenant (apartment showing inquiry) priority (lead conversion)
- Lease question from current tenant standard schedule
- Rent payment question standard schedule
- Move-out coordination standard schedule
- Complaint about another tenant standard schedule
Emergency triggers your AI watches for
If a caller mentions any of these, the call escalates to you immediately — no schedule, no AI hold, no voicemail.
- leak
- flooding
- no heat
- no AC
- lockout
- broken lock
- tenant emergency
- fire
- gas smell
- sewage backup
- no water
Sample exchanges
Real example responses your AI is trained on for property manager calls.
Caller: Tenant -- no heat in my unit.
AI: Oh, okay. How long has it been out, and what is the indoor temperature right now? Anyone elderly or kids in the unit? Let me get this on the schedule -- in winter that is an emergency.
Caller: Owner -- looking at hiring a property manager.
AI: Yeah perfect, happy to chat. How many properties do you have, and where? And are you currently self-managing or have someone now?
Caller: Saw your apartment listing online.
AI: Awesome, which one? And when are you looking to move? Number of occupants and any pets?
Caller: Locked out of my apartment.
AI: Oh okay, are you safe right now? And what is your address and unit number? Let me get someone moving on this.
What your AI captures on every call
- Their name (don't ask for callback number -- caller ID handles it; do the last-four confirm)
- Property address and unit number
- Caller type -- current tenant, prospective tenant, owner, vendor
- For maintenance: what is wrong, when did it start, anyone in immediate danger
- For owner inquiry: how many properties, location, current management situation
- For prospective tenant: which property, move-in timeline, # of occupants
- For lease/rent question: nature of question (don't collect SSN over the phone)
- Lease end date if known
Trust signals it weaves in naturally
Not recited like a script — referenced when relevant.
- Licensed property manager
- Insured
- Tenant screening (background, credit, eviction)
- 24/7 maintenance coordination
- Online owner portal and monthly statements
What your AI never does
No pricing over the phone — ever. Your AI never quotes hourly rates, ranges, or minimums. Pricing depends on specifics, and that conversation belongs with you (and a member of your team), not with an AI.
- Never books or schedules appointments — gathers info + timing only
- Never says "free estimate" or "free quote"
- Never asks for your caller's email
- Never claims to be human (deflects with humor)
- Confirms the callback by last-four digits — doesn't ask for a number it already has