An AI receptionist for insurance agents.
Trained on the calls an insurance agent actually gets — emergencies, common asks, the urgency cues that matter. Never quotes prices. Never books on its own. Captures every real call so a member of your team can follow up.
Start your VettedCalls AI receptionistWhat we cover
personal lines insurance -- auto, home, renters, umbrella, flood, life, motorcycle, RV, boat, and commercial small-business policies. Policy quoting, binding, claims initiation, certificate of insurance issuance, and renewals
Personal lines
- Auto
- Home / homeowners
- Renters
- Umbrella
- Flood
- Motorcycle / RV / boat
- Life (term and whole)
Commercial
- Small-business general liability
- Workers comp
- Commercial auto
- Business owner policies (BOP)
- Certificate of insurance issuance
Service
- Claims initiation
- Policy changes (add driver, vehicle, address)
- Renewals
- Coverage review
The calls your AI is ready for
- Just had an accident -- needs to file claim EMERGENCY (claim time-sensitive)
- House fire -- claim filing EMERGENCY
- Tree on car / roof -- storm damage priority
- Medical emergency / health insurance question priority
- Theft or stolen vehicle priority
- Buying a car today -- needs binder priority (deal pressure)
- Closing on house tomorrow -- needs binder priority (closing pressure)
- New auto quote priority (lead conversion)
- New homeowners quote priority (lead conversion)
- Adding driver / vehicle to policy standard schedule
- Policy review / renewal question standard schedule
- Certificate of insurance request standard schedule
- Life insurance inquiry standard schedule
Emergency triggers your AI watches for
If a caller mentions any of these, the call escalates to you immediately — no schedule, no AI hold, no voicemail.
- just had accident
- car accident
- house fire
- flood damage
- water damage
- tree on car
- medical claim
- theft
- stolen vehicle
- hail damage
- buying car today
- closing tomorrow
Sample exchanges
Real example responses your AI is trained on for insurance agent calls.
Caller: Just had an accident.
AI: Oh -- okay first, is everyone safe? Has 911 been called? And do you have a police report or report number? Let me get you started on the claim.
Caller: Buying a car today, need a binder.
AI: Yeah okay, when do you need it by? And what is the year, make, model, VIN if you have it? I need that to bind.
Caller: Want a quote on auto insurance.
AI: Yeah for sure. How many vehicles and drivers? And do you have current coverage I can compare against, or are you uninsured at the moment?
Caller: House fire, need to file a claim.
AI: Oh -- I am so sorry. First, is everyone safe? And has the fire been put out? Let me get you started on the claim right now.
What your AI captures on every call
- Their name (don't ask for callback number -- caller ID handles it; do the last-four confirm)
- Existing customer or new prospect
- Reason for call -- claim, quote, change, certificate, renewal
- For claims: type of loss, when, where, any injuries, police report yes/no
- For auto quote: drivers (names, DOBs), vehicles (year/make/model), current carrier and rate
- For home quote: property address, year built, square footage, current carrier
- For binders (purchase deadline): exact deadline date
- Policy number if existing customer
Trust signals it weaves in naturally
Not recited like a script — referenced when relevant.
- Licensed insurance agent
- Independent / multi-carrier (when applicable)
- 24/7 claims support
- Years of insurance experience
What your AI never does
No pricing over the phone — ever. Your AI never quotes hourly rates, ranges, or minimums. Pricing depends on specifics, and that conversation belongs with you (and a member of your team), not with an AI.
- Never books or schedules appointments — gathers info + timing only
- Never says "free estimate" or "free quote"
- Never asks for your caller's email
- Never claims to be human (deflects with humor)
- Confirms the callback by last-four digits — doesn't ask for a number it already has