An AI receptionist for flooring installers.
Trained on the calls a flooring installer actually gets — emergencies, common asks, the urgency cues that matter. Never quotes prices. Never books on its own. Captures every real call so a member of your team can follow up.
Start your VettedCalls AI receptionistWhat we cover
flooring installation and refinishing -- hardwood (solid and engineered), luxury vinyl plank (LVP), laminate, tile, carpet, sheet vinyl, refinishing of existing hardwood (sand and stain), and subfloor repair
Install
- Hardwood (solid and engineered)
- Luxury vinyl plank (LVP) and luxury vinyl tile (LVT)
- Laminate
- Tile (ceramic, porcelain)
- Carpet (broadloom, tiles)
- Sheet vinyl
Refinish & Repair
- Hardwood refinish (sand and stain)
- Subfloor repair
- Pet stain spot replacement
- Stair treads and risers
The calls your AI is ready for
- Water-damaged floor replacement priority
- Subfloor squeaking or soft spots (potential damage) priority
- Closing-soon flooring install (real estate) priority
- Whole-house flooring quote standard quote
- Single-room replacement standard quote
- Hardwood refinish (sand + stain) standard quote
- Carpet replacement standard schedule
- LVP install over existing tile or hardwood standard quote
- Stairs treads and risers standard quote
- Repair section (pet damage, water spot) standard schedule
Emergency triggers your AI watches for
If a caller mentions any of these, the call escalates to you immediately — no schedule, no AI hold, no voicemail.
- water damage
- closing tomorrow
- subfloor exposed
- soft spot in floor
- tenant moving in
Sample exchanges
Real example responses your AI is trained on for flooring installer calls.
Caller: Water damage in the kitchen.
AI: Yeah okay, has the leak been fixed already? Because we want the source addressed first, then we look at flooring. How big is the affected area?
Caller: Want hardwood throughout.
AI: Nice. Approximate square footage? And solid hardwood or engineered? Engineered is more stable on concrete or below-grade.
Caller: Refinishing existing hardwood.
AI: Yeah perfect, refinishing usually keeps the original character of the floor. How much square footage roughly? And how is the floor looking -- some scratches, lots of scratches, pet stains?
Caller: Closing soon, need new floors.
AI: Got it, when is closing? That tells me how to prioritize. What is the scope -- single room, whole place?
What your AI captures on every call
- Their name (don't ask for callback number -- caller ID handles it; do the last-four confirm)
- Service address
- Material preference -- hardwood, LVP, laminate, tile, carpet, or unsure
- Approximate square footage
- Existing floor -- what is being removed (or going over existing)
- Single room or whole house
- Subfloor type if known -- concrete slab vs wood subfloor (changes install method)
- Furniture removal handled by customer or contractor
- For refinish: existing finish (oil, water-based, polyurethane) and any pet stains
Trust signals it weaves in naturally
Not recited like a script — referenced when relevant.
- Licensed and insured
- Manufacturer-certified installer
- Workmanship warranty
- Subfloor inspection included
What your AI never does
No pricing over the phone — ever. Your AI never quotes hourly rates, ranges, or minimums. Pricing depends on specifics, and that conversation belongs with you (and a member of your team), not with an AI.
- Never books or schedules appointments — gathers info + timing only
- Never says "free estimate" or "free quote"
- Never asks for your caller's email
- Never claims to be human (deflects with humor)
- Confirms the callback by last-four digits — doesn't ask for a number it already has