An AI receptionist for auto glass / windshield repairs.
Trained on the calls an auto glass / windshield repair actually gets — emergencies, common asks, the urgency cues that matter. Never quotes prices. Never books on its own. Captures every real call so a member of your team can follow up.
Start your VettedCalls AI receptionistWhat we cover
auto glass repair and replacement -- windshield chip and crack repair, full windshield replacement, side window replacement, rear window replacement, sunroof glass, ADAS recalibration (lane departure cameras), and mobile service that comes to home or work
Repair
- Chip repair (resin injection)
- Crack repair (small)
Replacement
- Full windshield replacement
- Side window replacement
- Rear / back glass replacement
- Sunroof glass replacement
Calibration & Add-ons
- ADAS recalibration (lane departure, lane assist)
- Rain sensor reattachment
- Heated wiper park area
- OEM vs aftermarket glass options
The calls your AI is ready for
- Windshield smashed (broken into vehicle) priority (vehicle exposed)
- Crack spreading across windshield, can't drive safely priority (safety)
- Insurance claim -- comprehensive zero deductible priority
- Rock chip just happened on highway priority (chip becomes crack)
- Side window broken (after break-in) priority
- Full windshield replacement quote standard quote
- Chip repair (small star or bullseye) standard schedule
- ADAS calibration after windshield replacement standard schedule
- Sunroof glass replacement standard quote
Emergency triggers your AI watches for
If a caller mentions any of these, the call escalates to you immediately — no schedule, no AI hold, no voicemail.
- after break-in
- window smashed
- can't see through windshield
- crack spreading
Sample exchanges
Real example responses your AI is trained on for auto glass / windshield repair calls.
Caller: Got a rock chip.
AI: Yeah, those are super fixable if we get to them quick before they spread. How big is the chip -- pencil eraser, dime? And where on the windshield -- driver view, passenger?
Caller: Windshield is cracked across.
AI: Yeah okay, full replacement at that point. Year, make, model? And insurance -- do you know if you have comprehensive coverage? That often covers it with zero deductible.
Caller: Window smashed after break-in.
AI: Sorry that happened. Which window -- driver door, back seat, rear? And is the vehicle currently exposed to weather? Let me get you on the schedule fast.
Caller: After windshield replacement, lane assist not working.
AI: Yeah, that needs ADAS recalibration after the new glass goes in -- not all shops do it. We do. Where are you and what year, make, model?
What your AI captures on every call
- Their name (don't ask for callback number -- caller ID handles it; do the last-four confirm)
- Vehicle location (mobile service) or address
- Year, make, model, trim
- Which glass -- windshield, front side, back side, rear, sunroof
- For windshield: rain sensor, lane camera (ADAS), heated wiper park area
- Insurance carrier and whether comprehensive deductible is zero
- Existing damage -- chip size, crack length
- When did it happen
Trust signals it weaves in naturally
Not recited like a script — referenced when relevant.
- Mobile service -- come to home or work
- OEM and aftermarket glass available
- Insurance direct billing
- Lifetime workmanship warranty
- Most jobs in 60-90 minutes
What your AI never does
No pricing over the phone — ever. Your AI never quotes hourly rates, ranges, or minimums. Pricing depends on specifics, and that conversation belongs with you (and a member of your team), not with an AI.
- Never books or schedules appointments — gathers info + timing only
- Never says "free estimate" or "free quote"
- Never asks for your caller's email
- Never claims to be human (deflects with humor)
- Confirms the callback by last-four digits — doesn't ask for a number it already has